Refund policy

Every HappyWallArt piece is made to order, just for you - nothing sits in a warehouse. That shapes how returns work, so here it is in plain English.

Damaged or faulty items

If your piece arrives damaged, misprinted or faulty, we'll replace it free of charge - no quibbles. Email accounts@happywallart.com within 30 days of delivery with a photo of the problem and your order number, and we'll get a replacement into production straight away. If a replacement isn't possible, we'll refund you in full. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

Changed your mind

You can cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013. Tell us by email, then return the item unused and in its original packaging within 14 days of telling us. Return postage is at your cost. We'll refund the item price - and the £4.95 delivery charge, where the whole order is returned - within 14 days of receiving it back.

Personalised pieces

We don't currently offer personalised pieces, so every order can be returned for a change of mind under the section above. If and when we introduce personalisation, pieces made with your own words, names, dates or photos will be made uniquely for you and so won't be returnable for a change of mind - they'll still be fully covered for damage and faults, and if we make an error in your personalisation we'll remake it free. We'll set this out clearly on the product page before you order.

Framed pieces

We don't currently sell framed prints. Everything we ship is an unframed acrylic or foam board piece. If we add framed options later, the same returns terms in this policy will apply to them.

How to start a return

Email accounts@happywallart.com with your order number and we'll take it from there. We aim to reply within one working day.

HappyWallArt, Scalestreams, Avondowns Court, 7-9 Alma Vale Rd, Clifton, Bristol BS8 2HL, United Kingdom.