Returns & Refunds

Every HappyWallArt piece is made to order, just for you - nothing sits in a warehouse. That shapes how returns work, so here it is in plain English.

Damaged or faulty items

If your piece arrives damaged, misprinted or faulty, we'll replace it free of charge - no quibbles. Email us within 30 days of delivery with a photo of the problem and your order number, and we'll get a replacement into production straight away. If a replacement isn't possible, we'll refund you in full. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

Changed your mind?

You can cancel within 14 days of receiving your order under the Consumer Contracts Regulations. Let us know by email, then return the item unused and in its original packaging within 14 days of telling us. Return postage is at your cost. We'll refund the item price, plus the £4.95 delivery charge where the whole order is returned, within 14 days of receiving it back.

Personalised pieces

We don't currently offer personalised pieces, so nothing you can order today falls into this category. If we introduce them later, personalised items will be made uniquely for you and so won't be returnable for a change of mind. They would still be fully covered for damage and faults as above, and we would always remake free of charge anything we got wrong.

Framed pieces

We don't currently sell framed prints. Everything ships unframed, so there's nothing extra to send back if you return a piece.

How to start a return

Email us with your order number and we'll take it from there. We aim to reply within one working day.